- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the vehicle owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
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What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I’ve had great experience with the shop over the last few years. I had an older Duramax that had some issues that they were able to diagnose and give me an estimate before the work was done , fixed the issues ,no surprises.I recently had a John Deere tractor that was having intermittent electrical code issues related to the injection pump that can be a real pain to figure out. They did testing and repaired some minor electrical wiring, harness problems they thought possibly could be the problem before testing and diagnosing a sensor problem in the injection pump which they were able to get a part for it and repair it at the estimate they gave me. John Deere won’t sell you parts for an injection pump. They just want you to replace the whole thing . To me, the shop is more old school, where they diagnose and test and replace parts as needed not just start replacing parts and hoping that it fixes something. Very pleased with Southeast Iowa Diesel. Jim
Truck had some issues and they got me going again in No time!